FAQ Questions

Order Status & Tracking

1. I didn't receive an order confirmation. What should I do?

If you did not receive an email confirmation of your order please call us at 1.888.855.4986 or email us at customerservice@chicos.com

2. I just placed an order. Can I check the status of it online?

For your convenience, chicos.com offers an Order Inquiry feature. Once you have logged in under "My Account", select the Order Inquiry link from the menu and you will be able to review and track delivery on orders made online and by phone.

3. What if an item is unavailable or backordered?

While we make every effort to fulfill your order, occasionally certain items may be unavailable. We will notify you via your email confirmation if we are out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your shipping invoice. Items that are backordered will be indicated in your confirmation.

4. I received my order, but one item was missing. What should I do?

If you received your order and an item is missing (that is not on backorder) please call Customer Service at 1.888.855.4986 for further assistance.

5. How do I modify or cancel my order?

Due to the quick processing time at our distribution center, we are unable to cancel or modify an order after it has been submitted.

6. My order status is In Progress. What does that mean?

Your order is in the process of being fulfilled and shipped, but has not yet received a tracking number. Changes to your order cannot be made once your order is In Progress. We will gladly accept your return and provide an exchange or refund in accordance with our Return Policy.

7. I just ordered something, but now it's on sale. Do you honor price adjustments?

Yes, we do issue sale price adjustments. However, your order must have been placed no more than 14 days before the price change was made. Please have your invoice number ready and contact our Customer Service Department at 1.888.855.4986 to see if you are eligible for a price adjustment.

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Ordering & Payment Options

1. I'm not sure what size I wear. Does chicos.com have a size chart that can help me?

Yes, we have a size chart link available on each product page.

2. I saw an item in one of your boutiques, but can't seem to find it on your website.

Merchandise selection on our website varies from our boutiques. Call us at 1.888.855.4986 and one of our sales associates would be happy to try to locate any item for you.

3. I want to purchase an item that I see online, but you don't have my size. Will it be back in stock?

We are a specialty company and make limited quantities of our apparel and accessories. Not all items that sell out will be re-stocked. If we are expecting to re-stock the item we will show an "expected shipping date" on the order confirmation.

4. Is it possible to save items in my bag?

You are able to save items in your shopping bag once you have logged on to the site. However, we do not recommend holding items in your bag for over a week. We are a specialty company and once an item sells out, the item will automatically be removed from your bag.

5. Can I purchase a Gift Card online?

Yes. Gift Cards are available for purchase online, by phone or at any participating Chico's location.

6. How do I redeem my Gift Card?

Gift Cards may be redeemed at any participating Chico's location, by phone or online. To redeem online have your Gift Card out as you will need to input the card # and pin during the Payment page at Checkout. For additional information regarding the redemption of Gift Cards, please call 1.888.855.4986.

7. What are the Chico's online payment options?

We accept all major credit cards (Discover, American Express, Diner's Club International, JCB, CUP, Visa and MasterCard), Paypal, Chico's Gift Cards and checkcards from either Visa or MasterCard.

8. When will my credit card or PayPal account be charged?

Your credit card or PayPal account will be authorized for the entire amount of the order at the time of purchase. The card or PayPal account will then be charged when the order is shipped. We will send you an email confirmation of your order once you have completed the order.

9. My credit card was declined, but the charge is showing on my credit card account. What happened?

The "charges" that are appearing on your card account are pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds. Your card may have declined for one of the following reasons:

1. Your BILLING address entered does not exactly match the BILLING address that your card company has on file.
2. Your card company is declining your transaction because of insufficient funds or another reason from your card company.

Please contact your card company to release any pending holds from Chico's if you received an ERROR response that matches any of the reasons above. Chico's has no control of the grace period for releasing authorized funds, particularly debit card funds.

10. When will my order be processed?

If your order fits all authorization criteria, then all orders placed Monday-Friday before 10am EST ship out the same business day, pending any unexpected delays. Orders placed on weekends and holidays will be processed and shipped on the next business day. If an item is on backorder, the item will ship out once it passes our quality control process.

11. I can't find the item I'm looking for. How can I search for it?

You can either enter the 9-digit Item number from your catalog into the search box at the top-right of the screen, or you can click on the Search link to find products by Keyword, Color and Size.

12. How do I use a coupon or discount code?

You will have the opportunity to enter in your discount code during Step One of the Checkout process.

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The NEW Club Chico’s

1. What is Club Chico's and how does it work?

Club Chico's is Chico’s new rewards program where members earn points on qualifying purchases and other activities. For every 1,000 points earned, members receive a $10 Reward Certificate redeemable on future purchases. Additional offers and benefits may be available if you’re opted in to receive email communications.

2. I am already a Chico’s Rewards+ member; will I be automatically enrolled in the new rewards program?

Yes. Existing Rewards+ members will be automatically enrolled in Club Chico's. New customers can join by signing up in-store or online at chicos.com.

3. Who is eligible to join Club Chico’s?

The program is open to customers 18 years of age or older residing in the 50 U.S. states, D.C., and U.S. territories. Residents of Canada and other international locations are not eligible.

4. I am a Founders 5 member; will I continue to get my 5% benefit?

Yes! You will continue to receive 5% off your Chico’s purchases when you made at least one purchase each calendar year.

Membership & Member Status

1. How can I check my membership status, benefits, points balance, and progress?

Log in to your account at chicos.com/rewards. Once logged in, visit your Account Profile to view your status level, points balance, qualifying purchases, and progress toward your next Reward Certificate.

2. What are the membership status levels?

There are two main status levels:

• Member: Automatically granted upon joining.
• VIP Member: Achieved by spending $500 or more on qualifying purchases within a calendar year at Chico’s, Chico’s Outlets or Chico’s Off The Rack locations, or chicos.com.

3. How do I reach VIP status?

Once you reach $500 in qualifying purchases, you’ll be upgraded to VIP Member status for the remainder of that year plus the entire following year. To maintain VIP Member status, spend $500 or more in the new calendar year. You will receive notification of your VIP Member status within 15 days of qualifying.

4. Could my membership status ever be downgraded?

Yes. Status levels are reviewed annually on January 1 and are based on qualifying spend from the preceding calendar year. You must meet the spend requirement in the previous calendar year to maintain your level.

5. Can I share my membership, points, or rewards with others?

No. Memberships, points, Reward Certificates, and benefits are personal and non-transferable. For complete details, please refer to the Program Terms & Conditions.

Chico’s Credit Card

1. How do I apply for a Chico's credit card?

You can apply in-store at any Chico’s location or online at chicos.com. If approved, you’ll be automatically enrolled in Club Chico’s. You will earn 7.5% (7.5 points) per $1 on qualifying Chico’s purchases, plus enjoy additional benefits, when you use your Chico's credit card. Learn more at chicos.com/credit.

2. I thought I was applying for the Chico's Mastercard, but received the Chico's Credit Card. Why did this happen?

When applying, customers are considered for the Chico's Mastercard first. However, customers who do not qualify for the Chico's Mastercard will automatically be considered for the Chico's Credit Card, which provides the same benefits when shopping in-store at Chico's.

3. Can I earn points on purchases outside of Chico’s with the credit card?

If you are approved for and use the Chico’s Mastercard®, you will earn 7.5% (7.5 points) per $1 on qualifying Chico’s purchases; you will earn 2% (2 points) per $1 on grocery store and restaurant purchases and 1% (1 point) per $1 everywhere else Mastercard is accepted. If you are approved for and use the Chico’s Credit Card, you will earn 7.5% (7.5 points) per $1 on qualifying Chico’s purchases only.

4. Why haven’t I received points from my Chico’s credit card purchases?

For accounts in good standing, points for qualifying Chico's credit card purchases at Chico's typically post within three (3) business days. For Chico’s Mastercard purchases outside Chico’s, points post after each billing cycle and depend on the merchant category. Contact Chico’s Customer Service if points don’t appear as expected.

5. Can I make a Chico’s credit card payment in-store?

No. You can pay by logging into your account at synchrony.com/chicos or calling Synchrony Customer Care at the number on the back of your card or on your billing statement.

6. I have authorized users on my credit card account. Will they earn points when they use their Chico's credit card?

Yes. Purchases made by authorized users will earn points in the following situations:

1. If an authorized user makes a qualifying purchase at Chico’s, Chico’s Outlet or Chico’s Off the Rack locations, or online at chicos.com and identifies as a Club Chico’s member, they will earn 7.5% (7.5 points) per $1 spent, credited to their individual Club Chico’s account. If no Club Chico’s account is provided during the transaction, points will not be earned.
2. If an authorized user on a Chico’s Mastercard makes a qualifying purchase outside of Chico’s (everywhere else Mastercard is accepted), points will be credited towards the primary cardmember’s Club Chico’s account.

Points

1. How do I earn points, and which purchases qualify when I use my Chico's credit card?

Earn points on most merchandise purchases at Chico’s, Chico’s Outlets or Chico’s Off The Rack locations, or chicos.com, after discounts. Exclusions include taxes, shipping, gift cards and certain excluded merchandise. Other exclusions noted in full program terms at chicos.com/rewards. Points earned depend on your membership:

• Members: 2.5% (2.5 points) per $1 spent
• Chico’s Credit Cardmembers: 7.5% (7.5 points) per $1 spent at Chico’s
• Chico’s Mastercard Cardmembers: 7.5% (7.5 points) per $1 spent at Chico’s; also earn 2% (2 points) per $1 at grocery stores and restaurants, and 1% (1 point) per $1 everywhere else Mastercard is accepted.

2. Do I need to be a Chico’s credit cardmember to earn points and rewards in the program?

No. You do not need to be a Chico’s credit cardmember to earn points/rewards; however, you can earn more points per $1 spent when you use a Chico’s credit card.

3. Can I earn points on past purchases or unregistered transactions?

No. Points start accruing only after enrollment and when you identify yourself at checkout—either logged in online or by providing your registered email/phone in-store. Points cannot be added retroactively.

4. How can I check my points balance?

Log in to your online account or ask an associate in-store. Points from eligible purchases at Chico’s typically post within three (3) business days after purchase or shipment; points earned on Mastercard purchases post after each credit card billing cycle and depend on the merchant category.

5. Why don’t I see my points yet?

Points may be delayed due to timing, unqualified purchases, returns/exchanges, or failure to identify yourself as a member at purchase. Contact Chico’s Customer Service if you believe there’s an error.

6. Is there a limit to the points I can earn?

There is no cap on the number of points you can earn. However, points expire 730 days after being earned if not converted to a Reward Certificate. Reward Certificates must be redeemed within 180 days from issuance.

7. What happened to my points from the prior Rewards+ program?

Previously earned Rewards+ points were converted to Reward Certificates and issued after the transition to Club Chico’s.

8. What happens to prior Rewards+ Certificates?

Any Reward Certificate(s) earned previously remain valid through the expiration date(s).

Rewards

1. How will I receive and redeem my Reward Certificates?

Reward Certificates are emailed and available in your online Club Chico’s account within forty-five (45) days after earning 1,000 points. Redeem them at any Chico’s, Chico’s Outlet or Chico’s Off The Rack locations, or online at chicos.com by presenting the certificate at checkout or applying it online.

2. What happens if I return a purchase made with a Reward Certificate?

If you return an item purchased with Rewards Certificate(s), the Reward Certificate(s) will be forfeited and points will not be restored.

3. How do I qualify for and redeem my Birthday Reward?

Your Birthday Reward is emailed if your profile includes your birth month and a current valid email address. For additional requirements, please refer to the Club Chico’s Program Terms & Conditions. Redeem your Reward in-store by having a Store Associate access it or online by clicking the link in your email, logging into your account, or entering the code manually.

4. What is the free shipping benefit and how do I get it?

Free standard shipping (4–10 days) is available for Chico’s cardmembers on qualifying purchases made online with their Chico's credit card (with no minimum purchase amount required) and for VIP members on orders over $75 (continental US only). Simply log into your account, and the benefit will apply automatically at checkout.

5. What is the Founders 5% Off benefit?

VIP Members or VIP Cardmembers (spending $500+/year at Chico’s) get 5% off every merchandise purchase after other discounts, excluding gift cards and previous purchases. Original Founders 5% members keep this benefit by staying active with at least one qualifying purchase annually.

6. Can Reward Certificates be used with other offers or coupons?

Yes. Up to five (5) coupons or special offers can be combined with Reward Certificates in a single transaction, in-store or online.

7. Can I get cash back instead of using my Reward Certificates?

No. Rewards are issued as certificates redeemable for merchandise purchases and must be used via your online account or in-store at checkout.

8. Do points or Reward Certificates expire?

Points expire 730 days after being earned if not converted to a Reward Certificate. Reward Certificates must be redeemed within 180 days from issuance.

Help & Contacts

1. Who can I contact with questions about the Club Chico’s program?

You can contact Chico's Customer Service by emailing customerservice@chicos.com, or by calling 888-855-4986, or speaking with a Store Associate at any Chico's location.

2. Who can I contact with questions about the Chico's Mastercard or Chico's Credit Card?

You can chat with a representative after logging into your account at www.synchrony.com/chicos. If you have questions about the Chico’s Mastercard, contact Synchrony Customer care at 866-664-0928. If you have questions about the Chico's Credit Card, you can contact Synchrony Customer Care at 866-796-1682.

Returns, Adjustments and Exchanges

1. How long does it take to process the return?

Please allow up to two weeks from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete. If you are returning items from multiple orders in the same package, you must start a return here for each order and include all return packing slips for each order in your package. Returns missing packing slips will result in up to an additional week of processing time.

2. How long does it take to receive my refund?

Once you receive your email indicating your return has been processed, you can expect to receive your credit in 5-7 business days.

3. Do you offer price adjustments?

We will adjust the price of an item on a one-time basis if the price decreases within 14 days of original purchase and if you present your original receipt in-store for an in-store purchase. Price adjustments will be made in the original form of payment. Online or catalog purchases are not eligible for price adjustment in our stores; additional exceptions apply. Merchandise marked final sale is sold "as is" and may not be returned or exchanged and is not eligible for price adjustment.

4. Can I return a boutique purchase at an outlet location?

Boutique purchases cannot be returned to an outlet store. Outlet purchases cannot be returned to a boutique.

See Return Policy for complete details

Make a Return by Mail

If you prefer to send your return by mail, please affix the Prepaid Return Shipping Label that we provided, along with your invoice, to the box and drop off your package in the U.S. mail. If you don't have a Prepaid Return Shipping Label, visit our Returns Portal where you can download and print a prepaid return shipping label. Please note that when we receive your return, we'll deduct $7.00 USD from your refund for processing fees. If you prefer to use the carrier of your choice and create your own label, we recommend using a traceable and insured form of delivery.

Please ship returns to:

CHICO'S- RETURN DOCK
1901 State Road 240 East
Greencastle IN, 46135

Returned Check Policy

A service charge of $25 or the maximum permitted by law will be assessed for NSF checks. The amount of the check and service charge may be collected via electronic debit or bank draft drawn from your account.

Price Adjustment Policy

We will adjust the price of an item on a one-time basis if price decreases within 14 days of original purchase if you present your original receipt in store for an in store purchase. Online or catalog purchases are not eligible for price adjustment in our stores.

Final Sale

Merchandise marked final sale is sold "as is" and may not be returned or exchanged and is not eligible for price adjustment.

More Information

For more information regarding returns, adjustments, and exchanges, including our return policy for International customers, please read our Return Policy.

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Shipping Options & Charges

1. Do you ship to APO/FPO military addresses or P.O. Boxes?

We do ship to military addresses and P.O. Boxes, however, we can only ship these items via Standard delivery. Please note that Standard delivery requires an additional three days of arrival time.

2. Do you save my billing and shipping information so I don't have to enter it each time I place an order?

If you are a registered user and have signed in, yes. The current address we have on file for you will automatically show up in Step 2 of the Checkout process. You will be able to make any revisions at this time or enter in a different "Ship To" address.

3. What is the difference between a shipping and a billing address?

Your shipping address is where you would like your order to be shipped to; your billing address is the same address you used to place an order with your credit card.

4. What are the methods of shipping and charges?

* Standard delivery is available for all U.S. addresses. APO/FPO military address deliveries arrive within 4-10 business days via USPS.
** Express & Next Day deliveries are not available for P.O. Boxes, APO/FPO military addresses, and other certain areas our parcel carriers cannot reach.
*** International delivery is not available for international P.O. boxes. If your country isn't listed on our drop-down country box, we're currently unable to ship there.
Please note: "Business day" refers to Monday through Friday, excluding holidays. Next Day requested on Fridays is not available for Saturday arrival. Sales shipped to customers are FOB shipping point.

Need it in a hurry?

Express delivery is twice-as-fast.

Order Tracking

For online orders, just click on the link in your confirmation email. If you placed a phone order, please call our Customer Service Team. Unfortunately tracking is not available for international delivery.

Sales Tax

Taxes are based on the order's "ship to" address.

Colorado Residents

Effective July 1, 2022, Colorado imposes a $0.28 retail delivery fee on all customers with orders that are mailed, shipped or otherwise delivered to a Colorado address. Chico's collects and remits the CO Retail Delivery Fee on your behalf. The CO Retail Delivery Fee applies to all orders that are shipped to a Colorado address, including in-store orders that are shipped to Colorado. For online orders, the CO Retail Delivery Fee will appear on your receipt as a separate line item from taxes and shipping fees (if any). For in-store orders, the CO Retail Delivery Fee will be included in the Taxes line item. Note: The Colorado Retail Delivery Fee amount is subject to change; it is non-refundable and due and owing even if you qualify for free shipping. Chico's is unable to waive the CO Retail Delivery Fee for any reason.

International

If you're shipping to a country outside the U.S., your order may be subject to import duties and taxes, which are levied once your package reaches your country. For more information regarding custom policies, please contact your country's local customs office.

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Buy Online. Pick Up In-Store

1. How do I know if my order is available for same-day pickup in store?

Any product that is eligible for pickup will have a highlighted pickup area near the “add to bag” button. All you have to do is select color, size and quantity, click the “pick up in store” button and then enter your zip code. We will show you all of the stores near you that have product availability. Save your store location by clicking “my store” and we will show you inventory status at your store as you continue to shop. If you are a registered user, we will save your store to your account settings.

2. When will my order be ready?

• Orders are typically confirmed within the hour of placing the order.
• If an order confirmation email is not sent to you within an hour of placing the order, you should call the store selected for pick up.

3. When should I come to the store to pick up my order?

• Orders are typically ready for pickup within 4 hours.
• We will send you an email to let you know when it’s time to pick up your order! When your order is ready for pick up, you will receive a “Ready for Pick-up” email. This email will provide your in-store location for pickup and instructions on what to bring.
• Order must be picked up in the same store that you selected for pick up. You cannot change store.
• If the order was placed within 4 hours of close or after hours, it will be available for pick up the next business day. Store hours vary by location and by day.

4. What do I need to bring to the store in order to pick up my items?

You’ll be required to bring a valid government issued ID, such as a driver’s license or passport, and the order number or order confirmation email to pick up your items.

5. Can someone else pick up my order?

Yes! You can pick up your order yourself or designate an alternate person to pick up your order. If someone else is going to pick up your order, you must designate them as your alternate person when placing your order. You will need to provide their name and email address. We will notify both of you with a “Ready for Pickup” email with instructions for picking up your order. Your pickup person will need a valid government issued ID, such as a driver’s license or passport, and the order number or order confirmation email to pick up your items. Only the person you’ve designated can pick up the order.

6. Where do I pick up my order?

Pickup locations vary by store. Your “Ready for Pickup” Email will give you the store location where you can pick up your order. Our Style Experts are always happy to help if you let them know you are there for an order pickup.

7. How long will the store hold my order?

We will happily hold your order for 4 days, starting the day your order was processed. If the items are not picked up in four days, we will cancel your order and remove the hold that was placed on your original method of payment so that you will not be charged for the order. If you need to hold your order longer that 4 days, and want to arrange a time extension, please contact the store selected for pick up.

8. When will I be charged?

We will put a hold on your card when your order is placed online, and the transaction is completed when order is picked up. If the customer does not pick up the order, the hold is lifted, and the order is cancelled.

9. What happens when my order is not available for pickup?

If for some reason any item, or the entire order, is no longer available for pickup, you will receive an email to let you know. If it is the entire order, the order will be cancelled, and your credit card will not be charged. If it is a partial order, we will continue with the order and have the available items ready for pickup at your selected store. Your credit card will be charged only for the items you pick up. You will not be charged for missed items.

10. Can I select to pick up some items and ship others?

Yes! Your order can have items to pick up, items to be shipped to you or gifted to someone else, and any combination of these. Just remember, you are allowed to ship items to only one address and pick up items from up to four stores.

11. How do I return an item?

We want you to be happy with your order, but if you do need to return an item, you can do it right in the store. Just bring the item from your order and order confirmation email with you to any store location. You can also return your items by mail. Please see our Return Policy for details or call Customer Support at 888.855.4986.

12. Can I cancel my order?

If you are not entirely satisfied with your order, you can cancel it in the store you selected. Please note that orders begin processing immediately after your order is placed, and it may not be possible to cancel the order until it is ready for pickup. If you need to cancel immediately after you place your order, please call Customer Support at 888.855.4986.

13. Can I get a price adjustment if the price is cheaper in the store?

If your item is available at a lower price in the store, you may request a price adjustment at the time of pickup. Some exclusions may apply. Please see our Price Adjustment Policy for details.

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Technical Questions

1. I forgot my password. What do I do now?

When you click on "My Account" to log in you'll see a link to receive a Password hint/reminder. If this doesn't help, click "Email Me My Password" and your password will be sent to you via email within 24 hours.

2. I spelled my name wrong when I registered. How do I correct it?

Sign in on "My Account" using your email address and password. Next, click on "Account Profile." Make any necessary changes here and save your changes. If you make a change to your name and see that another Rewards number has been assigned to you, please contact our Customer Service Center at 1.888.855.4986 and we will get your accounts corrected.

3. How accurate is the color display on the Internet?

Because it's important that all chicos.com customers be pleased with their purchases, be advised that all color varies slightly from one computer monitor to another.

4. Does chicos.com use cookies?

To enhance your shopping experience at chicos.com, we use cookies, which are small data files that we store on your computer's hard drive. Rest assured, the cookies we use do not store personally identifiable information. They simply enable us to keep track of your order as you shop our site. For example, chicos.com uses cookies in order to save your shopping bag information so that you can browse from page to page without losing that information. When shopping chicos.com, we recommend you use a cookie-enabled browser in order to avoid having to constantly re-enter information. Cookies also enable us to monitor and maintain information about your use of our site. The information we retrieve assists us with tracking your order, improving our site design, products, services, contests and promotions and overall shopping experience.

5. I keep getting an error page. What should I do?

Please call our Customer Service Center at 1.888.855.4986 and be prepared to provide them with the error number listed on the error page.

6. Do I have to provide my email address if I want to browse the products?

You do not need to provide your email address if you just want to look around and browse the products on chicos.com. We will ask you for your email address when you choose to make a purchase so that we may send you an order confirmation immediately after you place your order. This is to let you know we've received your information correctly and we are processing your order. When you register, there is a checkbox for you to select if you DO NOT wish to be contacted by email from Chico's. If selected, we will not send you any promotional emails, only your order confirmation email.

7. Do I have to sign in?

Chico's does not require you to be registered or sign in to make a purchase on our web site. We do strongly recommend creating an account online for all the great benefits, but we welcome guest shopping. Visit the "My Account" link at the top of any page to sign in.

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International FAQ

Who is ESW?

ESW is a groundbreaking global ecommerce solution that allows us to present our international shoppers with Chico's product prices in the currency of their choice, competitive international shipping costs, and the lowest possible guaranteed order total. The ESW solution allows us to serve the best possible shopping experience to our international customers, so you can purchase from us with confidence.

How do I place an order?

It's easy! Our website recognizes when you are shopping from an international location. You may also click on the flag within the top of our main menu on your mobile phone, or the top right corner of your desktop browser, to select your shipping destination and local currency. All prices will automatically be converted into your local currency.

Shop our website as you would normally by adding items to your bag and then clicking on the checkout button. We will calculate and display in your chosen currency a total transaction amount that includes your merchandise purchases, all shipping costs to your selected international destination, and any applicable duties and taxes.

How are my shipping and sales tax costs calculated?

Our international ecommerce partner, ESW, offers flat-rate shipping to our international destinations through ESW supported carriers. Shipping price will be provided at checkout.

Can I ship an order outside of the U.S. but still pay in U.S. Dollars (USD)?

No. ESW does not offer USD as a currency option for all countries. 

If you are ordering internationally, you must use the preselected defualt currency for each country. 

What are the accepted methods of payment for international orders?

For your convenience, we accept Visa, Mastercard, American Express, Paypal Express, Afterpay, Klarna, Applepay, Googlepay JCB, China UnionPay, and various other local international payment methods. Payment methods vary by destination, and you'll see all your options during checkout. 

Can I use my gift card or merchandise credit for international orders?

We are unable to accept gift cards or a merchandise credit as a payment method for international orders at this time.

When am I billed?

Your credit card will be billed by our e-commerce partner, ESW, at the time of your order placement.

How can I track my International order?

You will receive an email that provides tracking information once your order ships. ESW tracking portals per brand: 

Chicos

Are there any items that cannot be shipped internationally?

If any of your items cannot be exported from the United States or imported into your selected country, you will be notified during the checkout process. As a general rule, consumer commodities such as aerosols, fragrances, and other alcohol-based products may not be available for international shipping.

Can I return my items?

Yes. Return instructions are provided with your package.

Note: International returns are subject to a return fee. 

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